Data Retention Policy
Last updated 28 September 2026
On this page4 sections
We keep personal data only as long as a stated purpose or the law needs it, then delete or anonymise it.
1. Retention schedule
Record | Retention period | Basis |
|---|---|---|
Enquiries that do not convert | 24 months after last contact | Follow-up of your enquiry |
Counselling and admission file, Agreed Options, service log | Admission Cycle + 3 years | Contract, fee recovery, limitation period for claims |
Invoices, receipts, payment and GST records | As required by the Income-tax Act and GST law (currently up to 8 years) | Legal obligation |
Consent and withdrawal records | 3 years after withdrawal or account closure | Proof of lawful processing |
Call recordings | 12 months | Quality and disputes |
WhatsApp, SMS, email records | 24 months | Service evidence |
Server, access and security logs | At least 1 year; 180 days in India for CERT-In logs | DPDP Rules and CERT-In Directions, 2022 |
Copies of admission documents | Until admission completes + 12 months | Institution queries |
Original documents | Not retained; handed to the institution or returned against receipt | Terms and Conditions, section 6 |
Employee and contractor records | As required by labour and tax laws | Legal obligation |
2. Legal hold
Where a dispute, complaint, recovery action, investigation or legal proceeding is pending or reasonably expected, related data is kept until it is finally resolved, overriding the periods above.
3. Deletion method
Electronic data is permanently deleted or irreversibly anonymised, including from backups on their normal rotation cycle (up to 90 days). Paper records are shredded.
4. Review
This schedule is reviewed every year by the Grievance Officer and a designated partner.