Privacy Policy
Last updated 28 September 2026
On this page12 sections
This Privacy Policy explains how Career Comrade Edtech LLP ("Career Comrade", "we", "us") collects, uses, shares, stores and protects personal data when you use careercomrade.com, careercomrade.in, our forms, tools, WhatsApp and phone channels, and our counselling and admission services (the "Services").
We process personal data under the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 (together, "Data Protection Law"). For this processing we are the Data Fiduciary.
1. Consent
We process your personal data on the basis of your consent, given through a clear tick-box on our forms, or for the legitimate uses allowed by Data Protection Law (for example, complying with a legal obligation). Each consent request comes with a notice telling you what we collect and why. You may withdraw consent at any time (section 8); this does not affect processing already done, but Services that depend on the data may stop.
2. What we collect
Category | Examples | Source |
|---|---|---|
Identity and contact | Name, mobile, email, address, state, district, domicile | You |
Account | Login ID, hashed password, OTP verification logs | You, system |
Parent/Guardian | Name, relationship, mobile, email, consent record | Parent/Guardian |
Academic | Boards, marks, entrance exams, ranks, scores, category certificates where needed for admission | You |
Preferences | Courses, institutions, locations, budget | You |
Admission documents | Mark sheets, certificates, ID proof, photographs | You |
Payment | Amount, date, transaction ID, receipt details (we do not store card or bank account numbers) | You, payment provider |
Communications | Call recordings, WhatsApp, SMS and email messages, enquiry forms | You, system |
Tool inputs | Exam, rank, category and preferences in the College Predictor | You |
Technical | IP address, device, browser, pages visited, date and time | Automatically |
We collect only what is necessary for the purposes below. Please do not share data we have not asked for, especially health or financial details beyond what an institution requires.
3. Children's data
Many students we serve are under 18. For a child, we collect data only with the consent of a parent or lawful guardian, recorded through the parent's own tick-box together with the parent's name and mobile number; we may verify it by calling or sending an OTP to the parent's mobile. We do not track children, monitor their behaviour, or send them targeted advertising. See our Child / Minor Safety and Data Protection Policy.
4. How we use your data
Create and secure your account and verify your mobile by OTP.
Provide counselling, recommendations and College Predictor results.
Process applications and admissions with the institutions you choose.
Contact you and your Parent/Guardian by call, SMS, WhatsApp and email about your enquiry, application, deadlines and payments.
Issue receipts, keep accounts and meet tax obligations.
Record calls for quality, training and to resolve disputes.
Detect and prevent fraud, impersonation and misuse.
Improve our website and Services using aggregated, de-identified data.
Send promotional updates, only if you separately opt in.
Comply with law and establish, exercise or defend legal claims.
5. Who we share it with
We never sell your personal data. We share it only as needed:
Institutions — the application details and documents for admissions you ask us to pursue.
Data processors — hosting and database (Google Firebase / Google Cloud), messaging (SMS, WhatsApp Business API, email), payment, CRM and call-management providers. They act on our instructions under written contracts and must protect your data.
Authorities — government bodies, courts or law enforcement where the law requires.
Professional advisers — lawyers, auditors and accountants, under confidentiality.
Business transfer — a successor in a merger, acquisition or sale of assets, bound by this policy.
Some processors may store data outside India. We transfer data only to countries not restricted by the Government of India and with appropriate safeguards. Details are in our Third-Party Services / Data Sharing Policy.
6. Security
We use reasonable security safeguards, including HTTPS encryption, hashed passwords, role-based access for authorised staff only, access logs, and secure cloud infrastructure. No system is completely secure. If a personal data breach occurs, we will inform affected users and the Data Protection Board of India as Data Protection Law requires. See our Data Security Policy.
7. Retention
Data | Kept for |
|---|---|
Enquiries that do not convert | Up to 24 months after last contact, then deleted |
Counselling and admission records | Admission Cycle + 3 years (for disputes and claims) |
Payment, invoice and tax records | As required by tax laws (currently up to 8 years) |
Call recordings | 12 months, unless needed for a dispute |
Server and access logs | At least 1 year, as required by law |
Account data | Until you delete your account, then as above |
After these periods data is deleted or anonymised. See the Data Retention Policy and the Account Deletion and Data Erasure Policy.
8. Your rights
Under Data Protection Law you may:
get a summary of your personal data and how we process it, and the identities of those we have shared it with;
correct, complete or update your data;
request erasure of data no longer needed, except where the law requires us to keep it;
withdraw consent as easily as you gave it;
nominate a person to exercise your rights on your death or incapacity; and
have your grievance addressed by our Grievance Officer, and then by the Data Protection Board of India.
Email careercomradehelpdesk@gmail.com with the subject "Data Request". We will verify your identity and respond within 30 days.
Your duties: Data Protection Law requires you not to give false details, impersonate anyone, or file frivolous complaints.
9. Cookies
We use only essential cookies and local storage (sign-in session, light/dark preference). Details are in the Cookie Policy.
10. Third-party sites
Institution websites, exam portals and embedded YouTube videos have their own privacy policies. We are not responsible for their practices.
11. Changes
We may update this policy. The date at the top shows the latest version. Significant changes will be notified on the website or by email.
12. Grievance Officer
Grievance Officer: Ankur Patel, Career Comrade Edtech LLP
Phone: +91 80416 63641 (Monday to Saturday, 10 am to 6 pm IST)
Address: Career Comrade Edtech LLP, 415, 3rd Floor, 4th B Main Road, Kammanahalli Main Road, HRBR Layout 2nd Block, Kalyan Nagar, Bengaluru, Karnataka 560043
We acknowledge complaints within 48 hours and resolve them within 30 days. See our Grievance Redressal Policy.