Account Deletion and Data Erasure Policy
Last updated 28 September 2026
On this page7 sections
You can ask us to delete your account at any time; we complete deletion within 30 days, except for records the law or an open dispute requires us to keep.
1. How to request deletion
Email careercomradehelpdesk@gmail.com from your registered email, or WhatsApp us from your registered mobile number, with the subject "Delete My Account".
We verify your identity by an OTP to your registered mobile.
We acknowledge within 48 hours and complete deletion within 30 days.
2. What is deleted
Profile, login, preferences, College Predictor history, marketing lists, and copies of documents no longer needed.
3. What we must keep
Data | Reason | Kept for |
|---|---|---|
Invoices, receipts, payment records | Tax and accounting laws | As required by law (currently up to 8 years) |
Admission file, Agreed Options, service log | Contract, fee recovery, refund and dispute rights | Admission Cycle + 3 years |
Consent records and their withdrawal | Proof of lawful processing | 3 years |
Server and access logs | Legal requirement | At least 1 year |
Data under a dispute, complaint or legal hold | Legal claims | Until resolved |
Retained data is access-restricted, used only for the stated reason, and deleted when the period ends.
4. Effect on services and dues
Deleting your account during an active admission ends our Services and is treated as withdrawal under the Refund and Cancellation Policy. Deletion does not cancel any amount due, and it does not erase records we need to recover dues or defend claims.
5. Data held by others
Data already sent to an institution at your request is held by that institution under its own policy. We will tell you whom to contact.
6. Inactive accounts
Accounts and enquiries with no activity for 24 months are deleted or anonymised, except data covered by section 3. Where required, we notify you at least 48 hours before deletion.
7. Minors
For Students under 18, requests must come from, or be confirmed by, the parent or guardian who gave consent.