Grievance Redressal Policy
Last updated 28 September 2026
On this page6 sections
Every complaint is acknowledged within 48 hours and resolved within 30 days, through two internal levels before any outside forum.
1. Levels
Level | Contact | Acknowledge | Resolve |
|---|---|---|---|
1. Support | careercomradehelpdesk@gmail.com, +91 80416 63641, WhatsApp | 48 hours | 7 working days |
2. Grievance Officer | Ankur Patel, careercomradehelpdesk@gmail.com | 48 hours | 30 days from first complaint |
3. Outside forums | Arbitration (Terms, section 14), Consumer Commission, or the Data Protection Board of India for data matters | — | — |
The Grievance Officer is appointed under the Consumer Protection (E-Commerce) Rules, 2020, the IT Rules and the Digital Personal Data Protection Act, 2023.
2. What to include
Student name, registered mobile, receipt numbers, a clear description, dates, and any supporting screenshots or documents. Incomplete complaints may take longer.
3. How we decide
Decisions are based on the Terms and Conditions, the Refund and Cancellation Policy, the Agreed Options recorded at registration, and our service records (calls, messages, applications, emails). Each decision is given in writing with reasons.
4. Conduct
We handle every complaint respectfully and expect the same. Threats, abuse or harassment of staff, or false public statements, may lead to the Services being ended and to legal action.
5. Fraud and impersonation reports
Report anyone asking for cash, personal-account payments or "guaranteed seats" in our name to careercomradehelpdesk@gmail.com. These reports get priority.
6. Grievance Officer
Grievance Officer: Ankur Patel, Career Comrade Edtech LLP
Phone: +91 80416 63641 (Monday to Saturday, 10 am to 6 pm IST)
Address: Career Comrade Edtech LLP, 415, 3rd Floor, 4th B Main Road, Kammanahalli Main Road, HRBR Layout 2nd Block, Kalyan Nagar, Bengaluru, Karnataka 560043